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2012 Nexus 7 Discussion Forums (1st Generation) => Nexus 7 Help => Topic started by: schmat on November 27, 2012, 05:48:45 AM

Title: My just bought Nexus 7 keeps exiting apps after 5 or so seconds It's unusable.
Post by: schmat on November 27, 2012, 05:48:45 AM

I bought my Nexus 7 a week ago. In fact, it's a Christmas present for my girlfriend  (I'm travelling 600 miles to see her on Thursday to give the present). I used it for a few days. I wanted to be able to show her how it worked, put apps on it, a couple of albums etc. Now it won't work. Every time I go into an app, let's say Google Chrome, it will exit after about 5 seconds. Same thing with all apps. Sometimes I get an error message, sometimes I don't (I mostly don't). I've rebooted it many times. And if it's a question of installing the new software - I'm not even able to do that because google quits after a few seconds. I just clicked into skype there now and it says something about reporting a crash (and that was after I deleted the cach for skype, thinking that might solve the problem).

Help. I don't want my train tickets to have gone to waste, I really want this to be a great present. I'm so disappointed...


Thanks in advance.

Title: Re: My just bought Nexus 7 keeps exiting apps after 5 or so seconds It's unusable.
Post by: schmat on November 27, 2012, 05:57:42 AM

And even when I try to contact google to return it, the link doesn't work! I click return faulty item and then a new page loads with only the google badge.
http://support.google.com/googleplay/bin/static.py?hl=en&ts=2715807&page=ts.cs (http://support.google.com/googleplay/bin/static.py?hl=en&ts=2715807&page=ts.cs)
So disappointed in the service...

Title: Re: My just bought Nexus 7 keeps exiting apps after 5 or so seconds It's unusable.
Post by: S.Prime on November 27, 2012, 08:04:00 AM

Before returning it I would try a factory reset.

Sent from my SCH-I535 using Tapatalk 2

Title: Re: My just bought Nexus 7 keeps exiting apps after 5 or so seconds It's unusable.
Post by: loociddreemr on November 27, 2012, 09:20:23 AM

Sounds like you may have installed something that conflicts with a system process. You can start removing apps one at a time until it's fixed, starting with the most recent.  A factory reset might be your best option. Almost guaranteed fix, no worries.

Sent From my Razr Maxx (iKreaM.4.1.2.AOKP) via Tapatalk 2

Title: Re: My just bought Nexus 7 keeps exiting apps after 5 or so seconds It's unusable.
Post by: birdastrompgman on November 27, 2012, 09:31:22 AM

> Settings > Backup & reset > Factory data reset

If that doesn't work, it's electronic infant mortality, & you'll have to return it.

I'm not the lowest of the low, but I am the slowest of the slow.

Title: Re: My just bought Nexus 7 keeps exiting apps after 5 or so seconds It's unusable.
Post by: bjs229 on November 27, 2012, 11:37:45 AM

Did you ever hook this up to a computer? How did you add the music? I am thinking the reset is your best bet right now.

Title: Re: My just bought Nexus 7 keeps exiting apps after 5 or so seconds It's unusable.
Post by: bjs229 on November 28, 2012, 07:50:11 PM

Please let us know how you are getting along.