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2012 Nexus 7 Discussion Forums (1st Generation) => Nexus 7 Help => Topic started by: RobInfinity on December 02, 2012, 07:39:20 PM
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My mom bought both my son and I Nexus 7's last August when we were in the states visiting her in Ohio and gave them to us. She ordered them through google directly. We brought them back to Sweden with us, where we live.
Now my son's battery seems to be dead and it won't charge. I have switched the battery between his and mine, and the won't charge problem follows the battery. My battery charges just fine in his unit as well.
I asked my mom if she still has the receipt she undoubtedly got from google via email at the time, and she doesn't and her email only keeps stuff she discards for one month. So I don't have a receipt.
I am assuming these things have a one year warranty, although I don't know that for sure. This product is so new, all of them should still be under warranty, right? So the receipt shouldn't be that much of an issue, especially since google must track these things by serial number?
So, my question, does anyone know what I have to do to get google or Asus to replace the battery in my son's Nexus 7?
I thought to just buy a new battery, but the only one I could find online was 90 bucks, which seems a bit extreme for a 200 dollar device. My son loves his (as do I, actually) and I would really like to get this fixed. It is only 3 months old.
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Your warranty and purchase should be tied to your mom's Gmail, since she purchased from Google. Send it to her and let her initiate the service request.
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Sent from my SCH-I535 using Tapatalk 2
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Your warranty and purchase should be tied to your mom's Gmail, since she purchased from Google. Send it to her and let her initiate the service request.
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Sent from my SCH-I535 using Tapatalk 2
My mom is 75 years old and would be completely overwhelmed by such an undertaking. I really need to figure out how to do this myself. She was only able to order them with my help.
Also my mom doesn't have/use gmail.
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I'm sure if you call Google with the credit card number you can work this out. Hopefully, if your mother had the mental fortitude to order them and have them delivered , surely you should be able to work something out.
IMHO You really should consider starting a few Google accounts for your family.They are free and give you a lot of options.
Sent from my Nexus 7 using Tapatalk 2
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How does one 'call google'?
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Here is a link for warranty service.http://support.google.com/googleplay/bin/answer.py?hl=en&answer=2662734 (http://support.google.com/googleplay/bin/answer.py?hl=en&answer=2662734) I hope this helps in some way.
Sent from my Nexus 7 using Tapatalk 2
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Here is a link for warranty service.[url]http://support.google.com/googleplay/bin/answer.py?hl=en&answer=2662734[/url] ([url]http://support.google.com/googleplay/bin/answer.py?hl=en&answer=2662734[/url]) I hope this helps in some way.
Sent from my Nexus 7 using Tapatalk 2
Well THAT was a complete and total waste of time. What happened to the concept of customer service? *sigh*
I am just going to end up eating a 200 dollar device because of this crap.
The google drop down menu had nothing in it for the device name, so it wouldn't let me go any further.
I won't be buying another Nexus, even as much as I like the one that still works.
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Here is a link for warranty service.[url]http://support.google.com/googleplay/bin/answer.py?hl=en&answer=2662734[/url] ([url]http://support.google.com/googleplay/bin/answer.py?hl=en&answer=2662734[/url]) I hope this helps in some way.
Sent from my Nexus 7 using Tapatalk 2
I appreciate the link though, thanks for trying to help.
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My mom bought both my son and I Nexus 7's last August when we were in the states visiting her in Ohio and gave them to us. She ordered them through google directly. We brought them back to Sweden with us, where we live.
Now my son's battery seems to be dead and it won't charge. I have switched the battery between his and mine, and the won't charge problem follows the battery. My battery charges just fine in his unit as well.
I asked my mom if she still has the receipt she undoubtedly got from google via email at the time, and she doesn't and her email only keeps stuff she discards for one month. So I don't have a receipt.
I am assuming these things have a one year warranty, although I don't know that for sure. This product is so new, all of them should still be under warranty, right? So the receipt shouldn't be that much of an issue, especially since google must track these things by serial number?
So, my question, does anyone know what I have to do to get google or Asus to replace the battery in my son's Nexus 7?
I thought to just buy a new battery, but the only one I could find online was 90 bucks, which seems a bit extreme for a 200 dollar device. My son loves his (as do I, actually) and I would really like to get this fixed. It is only 3 months old.
How did you swap the batteries?
If you opened the devices, then you have invalidated the warranties anyway.
Sent from my 32GB Nexus 10 using Tapatalk 2
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I really don't know what you mean by Google drop down menu. 'It wouldn't let you go any further" ?? Did you call the number?
And you the one saying your mother would be overwhelmed?
We are talking about a dead battery here right? For that, you will never buy a Nexus again?
Sent from my Nexus 7 using Tapatalk 2
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By the way, I see the battery posted on eBay for 20 us dollars. I don't know if they ship to Sweden.
Sent from my Nexus 7 using Tapatalk 2
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The link didn't take me to any phone numbers, it took me to a form to fill in, and in the device block it was a drop down menu with zero options, and then when you hit enter, it gives you an error because you didn't select anything for the device block.
And no, it is not because of a dead battery that I would give up on a Nexus, it would be because I can't get it serviced. The same reason I no longer buy phones made by HTC or Sony Ericsson.
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How did you swap the batteries?
If you opened the devices, then you have invalidated the warranties anywhere.
Sent from my 32GB Nexus 10 using Tapatalk 2
The back of the device just pops off, like any other mobile device (not made by apple anyways). The only difference is it doesn't have a little slot to wedge a finger nail or small screw driver in. The battery is a plug in module. I do not believe that there would be any way for anyone to know I had opened it, so I doubt seriously that I voided the warranty.
And even if this was true, it would be a moot point if there is no way to get a hold of anyone to service it.
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This was the only battery for it I could find. I can't seem to find the on eBay.
http://www.aliexpress.com/wholesale/wholesale-c11%25252dme370t.html (http://www.aliexpress.com/wholesale/wholesale-c11%25252dme370t.html)
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Did you ever get ahold of customer support? I'm sure they would gladly replace it for you if you did your part. A shame that you would deny yourself the privilege of access to the most cutting edge of devices.
Sent From my Razr Maxx (iKreaM.4.1.2.AOKP) via Tapatalk 2
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I just searched eBay . I can't find the battery. I guess it sold. It was there for 19.95 last night. I am sure there are more batteries available in that range. Anyone know of a seller?
Sent from my Nexus 7 using Tapatalk 2
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OP, Call Google Play device support. Here's the number I called last night at midnight.
To talk to a member of the Google Play team, call 855-836-3987. Our support team is available 24/7.
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Weird that the link took you to a drop down. Maybe a location thing. It took me to the phone number.??? Anyway, thanks Bird. Hopefully, you can get some help now.
Sent from my Nexus 7 using Tapatalk 2
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So, how did it turn out, OP?
I'm not the lowest of the low, but I am the slowest of the slow.
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I was thinking the same thing. Would be very informative for folks that have bought a Nexus in one "region" and have taken or are planning to take it to another. Questions in this vein come up more and more now and I would love to help to organize a thread or sticky on the subject.
Sent from my Nexus 7 using Tapatalk 2
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I ended up ordering the 20 dollar battery someone linked to on eBay above, having it sent to my mom, and then having my mom pop another 25 bucks to send it to me.
I guess I will still buy a Nexus since I have just replaced both my 8Gb units with 32Gb ones. Now I have two spare batteries anyways! :)
I do hate the way it is so hard to get things serviced these days, another by product of our throw away society I guess. It is not practical to fix things anymore, it is cheaper to replace them.