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2012 Nexus 7 Discussion Forums (1st Generation) => Nexus 7 Help => Topic started by: bob7794 on December 16, 2012, 10:09:17 AM

Title: Email password problems
Post by: bob7794 on December 16, 2012, 10:09:17 AM

I had to change my email password and now I can't get me email program to connect.  I've deleted the

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Title: Re: I had to change my email password and now I can't get me email program to connect. I've deleted
Post by: S.Prime on December 16, 2012, 11:04:36 AM

I had this happen on my GF's S3 Galaxy and using Gmail. Powering down the device and restarting it allowed it to accept the new password. Keep us posted.

Title: Re: I had to change my email password and now I can't get me email program to connect. I've deleted
Post by: bob7794 on December 16, 2012, 11:29:03 AM

I've done this several times but it didn't help but thanks for your reply.

Title: Re: I had to change my email password and now I can't get me email program to connect. I've deleted
Post by: bob7794 on December 16, 2012, 12:04:25 PM

The response I get is "Couldn't open connection to server".  I am able to access my email with no problem from my other computers using the new password.  BTW it is a Charter email account if that makes any difference.

Title: Re: I had to change my email password and now I can't get me email program to connect. I've deleted
Post by: bjs229 on December 16, 2012, 12:11:12 PM

I was going to ask you if you tried another device. Scratch that. Deleted and rebooted as well. What app are you using to access? Have you tried signing in using a browser on the Nexus? Is Charter an internet service ? If so you might want to check out their support page for ideas.

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Title: Re: Email password problems
Post by: JayJ on December 16, 2012, 12:17:41 PM

"Couldn't open connection to server" is usually the message when you have a poor or non existing data connection...

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Title: Re: Email password problems
Post by: S.Prime on December 16, 2012, 01:15:46 PM

First off Charter is an ISP, so you would be using a POP email account. So make sure you are using the email app (White envelope with gold flap with white e) and if does not auto detect your email setting or the auto detected settings do not work check the name of the incoming email server (something like mail.charter.net) and for the outgoing mail server on one of your computers that is working and set them the same on your Nexus 7 by selecting manual setup or either modifying the current ones if you have the account setup already. Couldn't open connection to server can be the server address for the incoming server, user name, or password. Also some ISP require the full email address for the user name for example bob@charter.net instead of just bob.

Title: Re: Email password problems
Post by: bjs229 on December 16, 2012, 06:01:58 PM

Are you using the gold envelope app?

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