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2012 Nexus 7 Discussion Forums (1st Generation) => Nexus 7 General Discussion => Topic started by: Rabbit on December 21, 2012, 07:22:49 AM
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Recently ordered a Moko case for my Nexus 7 from BSC. Arrived in a couple of days. Was very pleased until I realized I couldn't use my tablet with the cover folded against the back. It would auto shut off. (ref: thread in "Accessories")
I emailed them last night and found the following response this a.m. Couldn't ask for more. Hope some find this info helpful.
I am really really sorry for the experience. We will ship a replacement
case soon and there is no need to ship the defective case back ( it
could be missing the magnetic shield in the back cover) . You may
disable the auto on/off function on your current CASE by taking the
magnet out of the case. It is embedded inside of the front
cover under the hand strap. You may need a sharp knife to accomplish
the task and then seal the opening with some
tape. This way you can use the case as a layover case before the new
one arrives.
And again, we apologize for all the inconvenience.
Regards,Jim
"