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2012 Nexus 7 Discussion Forums (1st Generation) => Nexus 7 Help => Topic started by: chessie on January 10, 2013, 10:36:05 AM
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My mom's Nexus has been working fine, and stayed connected, since we set it up for her at Christmas. Today, she called me and said she can't get connected. She has DSL, never any problems with the wireless service or router...ever. I've never had my laptop or table drop a connection there either. I'm at work, so I can't even troubleshoot it right now, but just thought I'd post the question here and see if anyone had any tips for me to use later. Guess I will have to go over there after work. :(
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My first suggestion would be ensuring that WiFi is still on. The toggle in the right pulldown menu should be shaded in blue or grey. If that doesn't work, go to settings > WiFi > select your router and forget the connection. Tap on your router again and re-enter the password.
Sent From my Dual-boot Razr Maxx (PNuT.BuTTa.JB.v1.0.4a-R3Ds themed URBaN.v1.1) via Tapatalk 2
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Yes, I did have her check that over the phone. WiFi is on, and the connection shows as "cancel" or "forget". So it is still saved.
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I would call your Mom and have her disconnect the DSL/WiFi modem/router from the power source and reconnect and let it train back up and then try to access the internet from the Nexus 7. Many times I find that the DSL modem looses connection to the IPS and a simple reset will restore the connection.
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I would call your Mom and have her disconnect the DSL/WiFi modem/router from the power source and reconnect and let it train back up and then try to access the internet from the Nexus 7. Many times I find that the DSL modem looses connection to the IPS and a simple reset will restore the connection.
What is the "IPS" that you refer to? Are you referring to the provider - Verizon DSL? If that were the case, then her PC would not have a connection either. That isn't the case (and I should have stated that in my post). The PC is in fact, connecting to the internet with no issues. It is just the Nexus that will not connect.
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Try selecting forget and then reconnecting, entering the passkey...
Sent from my Nexus 7 using Tapatalk HD
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I would call your Mom and have her disconnect the DSL/WiFi modem/router from the power source and reconnect and let it train back up and then try to access the internet from the Nexus 7. Many times I find that the DSL modem looses connection to the IPS and a simple reset will restore the connection.
What is the "IPS" that you refer to? Are you referring to the provider - Verizon DSL? If that were the case, then her PC would not have a connection either. That isn't the case (and I should have stated that in my post). The PC is in fact, connecting to the internet with no issues. It is just the Nexus that will not connect.
Woops IPS should have been ISP or Internet Service Provider. But still reset is always suggested as a start and then the "forget" that JJay suggested.
Sent from my Nexus 7 using Tapatalk HD
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All fixed. She had a notification of 4.2 update ready to install...so I let it go. And it rebooted, and updated...and still no connection. Did a "Forget" and reconnected...and voila. Not sure why it dropped or if that update had anything to do with it, but it's fine now. Thanks everyone.