The #1 Nexus 7 News, Discussion and Fan Site!

Nexus 7 General Forums => The Lounge: Off Topic Forum => Topic started by: JayJ on January 14, 2013, 08:52:31 AM

Title: Nexus 4 not booting and flashing Red LED...
Post by: JayJ on January 14, 2013, 08:52:31 AM
I think I'm jinxed.....

I was working nights last night and at around 3:30am I was using my Nexus 4, it had 25-30% battery remaining and the screen went out. I pressed the power button but nothing happened so I tried again this times a little longer but still nothing so after half a dozen attempts I long pressed the power button hoping it would boot but nothing...
I tried to boot holding volume down and power, I tho boot holding both volume up and down and power but still nothing so I plugged my Nexus 4 into the AC adapter, the LED started to blink red??
I tried booting again with the power cable plugged, I tried holding combinations of the buttons whilst plugging in the micro USB but still nothing other than the flashing LED.

Now I was starting to be concerned so I Googled "nexus 4 red flashing LED", I found several posts on different forums suggesting that the battery was critically low but as above it was 25-30% when I picked it up and I received no 15% warning. The consensus was that some had success after leaving the Nexus 4 to charge some considerable time whereas others had received replacements from Google.
I left my Nexus 4 on charge whilst at work, approx 1-1hr 30minutes and still it would not boot. I got home called Google support and it was confirmed it was a battery issue.
The support agent ran through a few procedures to try getting my Nexus 4 to boot but we were unsuccessful.

Now this is what I don't get, my Nexus 4 is less than a month old and I assumed it would be replaced under warranty and that is what Google support told me but I expected it to be done there and then on the phone but I was told she would get the start a replacement procedure, passing this on to another department and asked me to leave the device to charge for next two hours. She also stated I would receive an email, if my Nexus 4 booted normally after the further two charge time to reply to the email and the replacement procedure would be cancelled.
Firstly I was under the impression as above, that warranty claims were handled during the phone call, not later by another department and secondly after a further four hours of charging my Nexus 4 will still not boot and the LED is still blinking red....

I have now replied to said email, stating the whole scenario and that after an extended period of charging my Nexus 4 still will not boot. Waiting for a reply....


Sent from my Nexus 7 using Tapatalk HD
Title: Re: Nexus 4 not booting and flashing Red LED...
Post by: fxsarge on January 14, 2013, 10:50:39 AM
That stinks J. Hope all goes well.
Title: Re: Nexus 4 not booting and flashing Red LED...
Post by: bjs229 on January 14, 2013, 11:41:58 AM
Sorry to hear Jayj.

Sent from my Nexus 7 using Tapatalk 2
Title: Re: Nexus 4 not booting and flashing Red LED...
Post by: MrFound on January 14, 2013, 12:01:20 PM
so sorry! it's messed up that it doesn't even go in recovery mode... a battery stats wipe would have probably helped

Sent from my Nexus 7 using Tapatalk HD
Title: Re: Nexus 4 not booting and flashing Red LED...
Post by: JayJ on January 14, 2013, 02:06:29 PM
From what I've read and from the customer support person I spoke to, Google know about this. It's been plugged nearly all day and still the LED is blinking and it won't boot...

Just waiting for Google to get back to me. :(

Thanks for the kind words guys, appreciate it. :)

Sent from my 32GB Nexus 7 using Tapatalk HD
Title: Re: Nexus 4 not booting and flashing Red LED...
Post by: fxsarge on January 14, 2013, 06:10:16 PM
Well at least you have a N4 :-(  even if it doesn't work..... Stupid gNex. I just had to do a factory reset, Bluetooth is totally and utterly broken.....

Sent from my Nexus 7 using Tapatalk HD
Title: Re: Nexus 4 not booting and flashing Red LED...
Post by: JayJ on January 14, 2013, 07:54:44 PM
Yeah I have a Nexus 4 but all it's good for atm is a glittery backed red flashing paper weight...:(

Sent from my 32GB Nexus 7 using Tapatalk HD
Title: Re: Nexus 4 not booting and flashing Red LED...
Post by: bjs229 on January 14, 2013, 08:02:35 PM
Damn.  If you can't fix this thing who can?

Sent from my Nexus 7 using Tapatalk 2
Title: Re: Nexus 4 not booting and flashing Red LED...
Post by: JayJ on January 14, 2013, 08:29:12 PM
Just received an RMA email from Google, does this mean they're sending a replacement because I have 21 days to return this?

Sent from my 32GB Nexus 7 using Tapatalk HD
Title: Re: Nexus 4 not booting and flashing Red LED...
Post by: MrFound on January 15, 2013, 01:25:17 AM
call them and see ;)
Title: Re: Nexus 4 not booting and flashing Red LED...
Post by: JayJ on January 15, 2013, 06:48:27 AM
The RMA email includes a direct link to Google Wallet with a Nexus 4 in the basket, only downside is they put an authorisation for £279.99GBP on my Debit Card...

Anyway my replacement is ordered, delivery says less than a week. Grrrr

Sent from my 32GB Nexus 7 using Tapatalk HD
Title: Re: Nexus 4 not booting and flashing Red LED...
Post by: MrFound on January 15, 2013, 12:16:06 PM
do u have to send yours back?

Sent from my Nexus 7 using Tapatalk HD
Title: Re: Nexus 4 not booting and flashing Red LED...
Post by: JayJ on January 15, 2013, 01:00:11 PM
Yeah, included in the RMA email is a PDF returns authorisation form which I package up with the defective Nexus 4 and in the package when my replacement arrives will be a returns label. I then just need to arrange collection with TNT.

My only concern now is that I can't wipe my Nexus 4 and its got my stuff on it... ???

Sent from my 32GB Nexus 7 using Tapatalk HD
Title: Re: Nexus 4 not booting and flashing Red LED...
Post by: MrFound on January 15, 2013, 01:44:52 PM
i hope u don't have anything "sensitive" on that phone.

Sent from my Nexus 7 using Tapatalk HD
Title: Re: Nexus 4 not booting and flashing Red LED...
Post by: JayJ on January 15, 2013, 01:50:25 PM
Depends what you call sensitive... I have four email accounts/logged in and not including Gmail, family pictures, cloud storage accounts/logged in and of coarse the obligatory porn...  :-\

Sent from my 32GB Nexus 7 using Tapatalk HD
Title: Re: Nexus 4 not booting and flashing Red LED...
Post by: MrFound on January 15, 2013, 02:21:30 PM
for the cloud and the email accounts is easy,  just change pswd.  family pics are ok(at least for me),  porn.... if it not girlfriend / wife related it's ok,  i wouldn't mind lol if it is i'd be really pissed

Sent from my Nexus 7 using Tapatalk HD
Title: Re: Nexus 4 not booting and flashing Red LED...
Post by: bjs229 on January 15, 2013, 03:08:35 PM
Do you think they really have the time to go through people's files while fixing these things? Come to think of it.. nevermind.

Sent from my Nexus 7 using Tapatalk 2
Title: Re: Nexus 4 not booting and flashing Red LED...
Post by: MrFound on January 15, 2013, 03:11:10 PM
lol i don't know. probably they don't,  but better safe than sorry lol

Sent from my Nexus 7 using Tapatalk HD
Title: Re: Nexus 4 not booting and flashing Red LED...
Post by: JayJ on January 15, 2013, 07:31:51 PM
Mmm, we're all human and not robots that go to work and do exactly as we're told are... I'd be tempted...

Sent from my 32GB Nexus 7 using Tapatalk HD
Title: Re: Re: Nexus 4 not booting and flashing Red LED...
Post by: MrFound on January 16, 2013, 02:31:23 AM
Mmm, we're all human and not robots that go to work and do exactly as we're told are... I'd be tempted...

Sent from my 32GB Nexus 7 using Tapatalk HD

I'd be more than tempted! lol not to steal anything,  just to see what's in it. just to mind someone else business for few minutes lol

Sent from my Nexus 7 using Tapatalk HD
Title: Re: Nexus 4 not booting and flashing Red LED...
Post by: bjs229 on January 16, 2013, 03:36:37 AM
Talk about good water fountain gossip. ""come by my cubicle after break ""You gotta see the pics on this guys phone from Suffolk"" woowee!

Sent from my Nexus 7 using Tapatalk HD
Title: Re: Nexus 4 not booting and flashing Red LED...
Post by: MrFound on January 16, 2013, 08:37:53 AM
ahahahahahahahahahahha

Sent from my Nexus 7 using Tapatalk HD
Title: Re: Nexus 4 not booting and flashing Red LED...
Post by: JayJ on January 18, 2013, 01:06:33 PM
Got my replacement shipping email this evening, 18:02GMT...

Wahoo :D

Sent from my 32GB Nexus 7 using Tapatalk HD
Title: Re: Nexus 4 not booting and flashing Red LED...
Post by: MrFound on January 18, 2013, 02:41:17 PM
yeaaaahhhhh!!!  they were fast

Sent from my Nexus 7 using Tapatalk HD
Title: Re: Nexus 4 not booting and flashing Red LED...
Post by: JayJ on January 18, 2013, 03:26:06 PM
Yeah, really happy and can't wait to get it back again. Don't think they deliver on Saturdays so will have to wait until after the weekend...

Sent from my 32GB Nexus 7 using Tapatalk HD
Title: Re: Nexus 4 not booting and flashing Red LED...
Post by: MrFound on January 18, 2013, 03:29:32 PM
oh well,  ill keep my fingers crossed wishing for u to be "bothered" by ups ppl tomorrow :)

Sent from my Nexus 7 using Tapatalk HD
Title: Re: Nexus 4 not booting and flashing Red LED...
Post by: JayJ on January 18, 2013, 03:30:45 PM
Cheers dude...

Sent from my 32GB Nexus 7 using Tapatalk HD
Title: Re: Nexus 4 not booting and flashing Red LED...
Post by: JayJ on January 19, 2013, 04:35:26 AM
As far I can tell, it's out for delivery today between 09:00-18:00...

:D

Sent from my 32GB Nexus 7 using Tapatalk HD
Title: Re: Nexus 4 not booting and flashing Red LED...
Post by: MrFound on January 19, 2013, 07:08:09 AM
yeahhhhh!!!

Sent from my Nexus 7 using Tapatalk HD
Title: Re: Nexus 4 not booting and flashing Red LED...
Post by: JayJ on January 19, 2013, 08:30:56 AM
I'll believe it when its in my hands...

Sent from my 32GB Nexus 7 using Tapatalk HD
Title: Re: Nexus 4 not booting and flashing Red LED...
Post by: MrFound on January 19, 2013, 09:35:48 AM
true that!  oh well,  good luck :D

Sent from my Nexus 7 using Tapatalk HD
Title: Re: Nexus 4 not booting and flashing Red LED...
Post by: JayJ on January 19, 2013, 04:32:11 PM
:(

Monday....

Phoned the courier and was told they have a problem with their computer system, the parcel was loaded into the van ready for delivery on Monday but as its loaded the system thinks its out for delivery...

Really??

Sent from my 32GB Nexus 7 using Tapatalk HD
Title: Re: Nexus 4 not booting and flashing Red LED...
Post by: MrFound on January 19, 2013, 05:58:56 PM
:-X that's messed up!!! 

Sent from my Nexus 7 using Tapatalk HD
Title: Re: Nexus 4 not booting and flashing Red LED...
Post by: JayJ on January 21, 2013, 01:19:45 PM
Finally received my replacement this evening, arrived just before 17:50...

Later than expected but seeing as we're the last part of the route and we have snow, I'm not surprised...

Very happy now, just setting it up. :D

Sent from my 32GB Nexus 7 using Tapatalk HD
Title: Re: Nexus 4 not booting and flashing Red LED...
Post by: bjs229 on January 21, 2013, 01:37:11 PM
Enjoy brother.

Sent from my Nexus 7 using Tapatalk 2
Title: Re: Nexus 4 not booting and flashing Red LED...
Post by: JayJ on January 21, 2013, 02:09:58 PM
Cheers Barry...

Sent from my 16GB Nexus 4 using Tapatalk 2

Title: Re: Nexus 4 not booting and flashing Red LED...
Post by: fxsarge on January 21, 2013, 09:13:27 PM
I hate you jayj... You have had 2! Nexus 4's and I've had none...

Sent from my Galaxy Nexus using Xparent Blue Tapatalk 2

Title: Re: Nexus 4 not booting and flashing Red LED...
Post by: MrFound on January 22, 2013, 05:21:31 AM
finally! enjoy it bro :D

Sent from my Nexus 7 using Tapatalk HD
Title: Re: Nexus 4 not booting and flashing Red LED...
Post by: JayJ on January 22, 2013, 02:10:07 PM
I hate you jayj... You have had 2! Nexus 4's and I've had none...

Sent from my Galaxy Nexus using Xparent Blue Tapatalk 2

Yes but trust me I wish it wasn't the case, is been a serious ball-ache... ::)


finally! enjoy it bro :D

Sent from my Nexus 7 using Tapatalk HD


Cheers mate... Nice to finally be using it again, only thing is after using an SE X10 Mini for the last week it feels like I'm holding my Nexus 7 against my ear... :D

Sent from my 32GB Nexus 7 using Tapatalk HD
Title: Re: Nexus 4 not booting and flashing Red LED...
Post by: MrFound on January 23, 2013, 04:06:01 AM
buahahahahahhaha :D

Sent from my Nexus 7 using Tapatalk HD