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2012 Nexus 7 Discussion Forums (1st Generation) => Nexus 7 Help => Topic started by: martyh on September 25, 2013, 05:40:45 PM

Title: Question on Android Device Manager
Post by: martyh on September 25, 2013, 05:40:45 PM

Hello, all -

I've activated Android Device Manager on my N7; I've confirmed that GPS, etc. is "on."

When I go to the Android Device Manager website on my PC to locate my N7, after some searching, I get a msg the "location unavailable" -- which is weird, as the N7 is sitting on the desk right next to the PC. Both, in fact, are connected to the same WiFi network.

Is there some other N7 setting I'm missing that would enable this location process?

Thanks.
- martyh

Title: Re: Question on Android Device Manager
Post by: JayJ on September 26, 2013, 06:01:57 PM

There have been some teething issues with ADM. Here's a workaround to hopefully resolve your problem.

1. Open Google Settings (Green icon with a G and cog in your app draw).

2.  Tap Android Device Manager.

3. Uncheck Allow remote lock and factory reset.

4. Go to your devices main settings menu, tap Apps> All> Google Play Services.

5. Tap Clear Data.

6. Go back to Google Settings and check Allow remote lock and factory reset.

7. Restart your device.

Allow 5 minutes before checking for device location or refreshing ADM.

Sent using The Force

Title: Re: Question on Android Device Manager
Post by: martyh on September 26, 2013, 10:27:51 PM

Thanks, JayJ, appreciate your help, as always.

I followed all the steps as you listed them. ADM still was unable to locate my N7 ("Location unavailable") -- and yet I was able to send a ring command (though it seemed to take a lot longer than 5 min.) as well as a screen lock command.

So I guess it sorta works.

Cheers,
- martyh