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2013 Nexus 7 Discussion Forums (2nd Generation, Nexus 7 FHD, Nexus 7.2) => New Nexus 7 Help (2nd Gen) => Topic started by: joterzi on January 18, 2014, 02:02:39 AM

Title: loose backplate
Post by: joterzi on January 18, 2014, 02:02:39 AM

Hello I received my nexus 7 2013 3 weeks ago and it has a horrible loose backplate it creakes really bad while in use. Has anyone else had this problem? Will Google replace? Thank you!

Title: Re: loose backplate
Post by: S.Prime on January 18, 2014, 10:24:49 AM

The back is secured by snap catches. If the back will not snap securely to the tablet, contact your purchase location for a replacement.

Title: Re: loose backplate
Post by: joterzi on January 18, 2014, 01:57:36 PM

I've written them mulitiple times now and they are completely neglecting to help me. Worst case scenario is this something that best buy could fix?

Title: Re: loose backplate
Post by: S.Prime on January 18, 2014, 04:07:52 PM

You need to contact your point of purchase. If you purchased from BesBuys then that is your contact point, if you purchased from Google, then call Google technical support.

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