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2012 Nexus 7 Discussion Forums (1st Generation) => Nexus 7 Help => Topic started by: Kalvyn on September 08, 2012, 12:54:51 PM
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SO I got myself a Nexus 7 and like it so much I sent one to my mom in Tennessee. When she poweris it on she says she get a single text box with no verbate or prompt help. The cursor is in the middle, not left. If she touhes it she get a keyboard, the return will dismiss the keyboard. We have tried every account and password we can think of from wifi to play account and the account I purchased the tablet from. Anything she enters says "try again" and then reboots after about a minute. What the heck?
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A factory reset will restore her Nexus 7 to its original state. If you cannot lead her through the reset have her call Google support and let them walk her through the procedure.
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I thought about that, but I googled how to do the nexux 7 reset and found that many users are having problems with a factory reset. Was hoping for another idea before trying that option.
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If the factory reset fails, then you have a legitimate replacement claim.
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I thought about that, but I googled how to do the nexux 7 reset and found that many users are having problems with a factory reset. Was hoping for another idea before trying that option.
I did a factory reset with no problem at all. You just have to be patient and not interrupt it.