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New Nexus 7 General Discussion Topics (2nd Gen) / My N7 and Asus
« on: March 04, 2014, 05:58:29 PM »
So this whole thing started when I got home from USA and was about to use my nexus for the first time
only to find out the screen was non responsive. After various tricks and some internet reading I decided to RMA
my nexus to Asus knowing it had international warranty.
I registered my Nexus on the Asus "website" I say "website" because whether or not the site would load the next section was largely a crapshoot. but I digress.
So after filling out every detail, Name, address, etc. I made a ticket about the issue and explaining my situation and Requesting an RMA.
Next day I get an email from an extremely unhelpful person whom I had to explain everything again, including
Serial number of my N7, my name, address, etc.. Made me really wonder why I needed to register it since
Mr. unhelpful couldn't look it up.
Anyway.
A couple of emails back and forth and finally they tell me to send it 1600 miles to Czech republic for repair.
Ten days later I received an email from a Asus, presumably from the tech who examined it, with some pictures, an invoice for 140 dollars(about 102euro) and a note saying it had customer induced damage.
Not content with their findings I ask what exactly the damage was and how it could be my fault.
A week passes , no contact from Asus. 2 weeks. 3 weeks. 4 weeks, 8 e-mails and Asus has given me zero response.
This is without a doubt the worst treatment of a company I have ever experienced.
Every time I think about this I get angry. Now that I've let my anger dwell in me for a while I've decided
to take some action.
Any advice ?
Pictures:
only to find out the screen was non responsive. After various tricks and some internet reading I decided to RMA
my nexus to Asus knowing it had international warranty.
I registered my Nexus on the Asus "website" I say "website" because whether or not the site would load the next section was largely a crapshoot. but I digress.
So after filling out every detail, Name, address, etc. I made a ticket about the issue and explaining my situation and Requesting an RMA.
Next day I get an email from an extremely unhelpful person whom I had to explain everything again, including
Serial number of my N7, my name, address, etc.. Made me really wonder why I needed to register it since
Mr. unhelpful couldn't look it up.
Anyway.
A couple of emails back and forth and finally they tell me to send it 1600 miles to Czech republic for repair.
Ten days later I received an email from a Asus, presumably from the tech who examined it, with some pictures, an invoice for 140 dollars(about 102euro) and a note saying it had customer induced damage.
Not content with their findings I ask what exactly the damage was and how it could be my fault.
A week passes , no contact from Asus. 2 weeks. 3 weeks. 4 weeks, 8 e-mails and Asus has given me zero response.
This is without a doubt the worst treatment of a company I have ever experienced.
Every time I think about this I get angry. Now that I've let my anger dwell in me for a while I've decided
to take some action.
Any advice ?
Pictures:
