Weird wifi problems

[rufusmcd]

Hi, I purchased a 2013 lte nexus 7 about 3 weeks ago. When I first got it everything was fine. Then It started having wifi problems. It would connect but I wouldnt get any throughput. I have two different routers and had the same issue with both. I have a 2012 nexus 7 and a phone and they both connect fine with no issues. I have reset the phone four time. Each time things will be fine for a day or two but I get the same problem eventually. I exchanged it yesterday at best buy. While I was there the girl at the counter connected to a router in the store. She said she didnt do anything special. But I went ahead and got a new one. It wont even go through set up. It sees both my routers and connects but when it tries to go to the next screen it says web page not available. I have an tmobile sim card and I really dont want to return it but I dont know what else to do. I have searched and cant find the answer. Before I returned the first one I tried everything suggested and nothing worked. Thanks for your time.

[S.Prime]

Step one: Personally try your tablet on another network and verify that "you"  can get the tablet to connect. Then you have a working, start point, from which we can progress.

Sent from my Nexus 10 using Tapatalk

[rasmith1959]

Are you using any bluetooth devices such as a mouse or a keyboard with your tablet?

Sent from my Nexus 7 using Tapatalk 4

[rufusmcd]

Ok here is the latest status. Working but not completely  resolved. I noticed this morning as I was heading to work that my phone hadnt had any updates. I tried to connect to chrome and couldnt. No throughput. Same thing with my other tablet that was working before. I just got home and reset the modem. Working fine. I connected the new lte tablet to the cable modem wifi and set it up. Then I shut it off to put in the sim card. When I rebooted there was a good connection but no throughput. I shut it down and took the sim card out and rebooted. No throughput. I checked my other tablet. Its still fine. So I drag my other router back out and plugged it in. The new tablet is working with it. All is fine as long as I am connected to the other router.  I have went back and forth about 3 times and get the same results every time. How can I find out why it is not connecting to my cable modems wireless router? I would like to just use one. I also have a deadline of January the 15th to return it. As long as I am getting throughput from the second router I dont guess I should but I wonder why one tab let will connect and one wont. Thanks for your time and advise!

[matt]

If you're renting the modem, get an upgrade. 802.11ac. Dual band 2.4 and 5 GHz. USB port for HD or memstick.
You can try updating the router firmware, but the 2013 nexus will benefit from the newer standard.
Could be a dns issue or firewall?

Sent from my Nexus 7 using Tapatalk 4

[S.Prime]

Check the encryption on the cable Wi-Fi modem and if it is set to WEP, change it to WPA or WPA2.

Sent from my Nexus 7 using Tapatalk

[rufusmcd]

Its set to wpa2-psk.

[rufusmcd]

Fixed!! I hope for good. I checked the network settings on the tablet and somehow manual proxy was enabled.  I dont know how because all I did was set up the tablet, turned it off to put in the sim, and boot back up. Now I can put the other router away. Thanks for your help!

[bjs229]

Good job guys. Another thread closed.

Sent from my Nexus 7

[matt]

No thanks to us, new one on me!

Sent from my Nexus 7 using Tapatalk 4

[S.Prime]

Yep, I will claim my share of no credit, as well, but a fix is a fix. :-)

Sent from my Nexus 10 using Tapatalk