2012 Nexus 7 Discussion Forums (1st Generation) > Nexus 7 Help
Nexus 7 Screen Loose?
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kyoo:
Has anyone had this issue on these boards?
http://gizmodo.com/5927288/is-your-nexus-7s-screen-loose
http://phandroid.com/2012/07/18/nexus-7-units-suffering-from-screen-separation-issues/
frank:
Yes. XDA fix didn't work for me. Waiting to hear on RMA. Still usable at least.
Edit: Submitted RMA request through email and got an auto-reply immediately. The real RMA email came 2 days later. Includes a link to "re-purchase" a new device. I believe they just put a hold on your credit card, but there will be no actual charges once they receive the return. There's also a separate email with a shipping label to return the original. I have 21 days to return the original after I receive the new one. We'll see how long it takes to get the replacement, but pretty good customer service so far.
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