2013 Nexus 7 Discussion Forums (2nd Generation, Nexus 7 FHD, Nexus 7.2) > New Nexus 7 Android OS (2nd Gen)

Unable to open the device

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aspedd:
I bought my Nexus while on holiday in the USA and it worked for a month but now will not open when I tap the screen. It just will not function though the device opens up but will not respond to my password input. I am now back in the UK and concerned that I may have to send it back to America for repair. Any suggestions?

StewMc:
I would try a reset of the device before I went through the hassle of sending it b back.

I can't remember the button sequence but you should be able to Google that.

Stew

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S.Prime:
For a factory reset, go to Settings / Backup Reset and choose factory reset. Backup your data, your device will be reset to factory state.

Sent from my Nexus 10 using Tapatalk 4

StewMc:
He can't open the device, therefore he needs to. get the sequence you press while plugging in the unit.

Sent from my Nexus 7 using Tapatalk 4

bjs229:
From off ,Hold the power and the volume button down at the same time. I think that will bring you to recovery /menu to do a reset. Warning..You will lose some of the files that have not been backed up.

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