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Author Topic: loose backplate  (Read 937 times)

Offline joterzi

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loose backplate
« on: January 18, 2014, 02:02:39 AM »
Hello I received my nexus 7 2013 3 weeks ago and it has a horrible loose backplate it creakes really bad while in use. Has anyone else had this problem? Will Google replace? Thank you!



Offline S.Prime

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Re: loose backplate
« Reply #1 on: January 18, 2014, 10:24:49 AM »
The back is secured by snap catches. If the back will not snap securely to the tablet, contact your purchase location for a replacement.
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Offline joterzi

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Re: loose backplate
« Reply #2 on: January 18, 2014, 01:57:36 PM »
I've written them mulitiple times now and they are completely neglecting to help me. Worst case scenario is this something that best buy could fix?

Offline S.Prime

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Re: loose backplate
« Reply #3 on: January 18, 2014, 04:07:52 PM »
You need to contact your point of purchase. If you purchased from BesBuys then that is your contact point, if you purchased from Google, then call Google technical support.

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