Help. Ever since I upgraded to 4.4.2 (Kit Kat?), I can't play videos from the New York Times App (even though I have no problem using the Chrome browser to go to NYTimes.com and play videos). When I'm reading an article in the app and hit the video play button, the screen switches to landscape mode, goes black and after about a minute says that the NYTimes app is not responding; do I want to close it. I have had several discussions with the New York Times help desk, and they have been useless so far. Any ideas?