Built in email app (v4.1) problems

[Smelter]

1st problem, while downloading emails it will show emails arriving in the list which then fail to appear in the final list.
2nd problem forms in emails when filled in, and then I click on the submit button, will clear and not be sent. In particular emails from kickstarter, may be unique to kickstarter, I have informed them.
If I try to "Disable" or "Force stop" I get dire warnings, so it looks like I can't use an alternative.

On a similar vein, Android Chrome fails to log in to my virgin/ntlworld account.
Odd, considering that Google manage their mail and Chrome PC works just fine.
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Well nearly a month on and Chrome and virgin are just not talking here at home.
I have no problem with other wifi connections at work or out and about, just the proxy server error on my home broadband connection.

Any suggestions as to who I can talk to?
Google and Virgin are pretty much faceless corporations, and the Indian call centre is little help.