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Author Topic: Cannot connect to computer  (Read 2470 times)

Offline Jimaz

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Cannot connect to computer
« on: August 30, 2013, 09:33:14 PM »
On my Nexus 7 2nd generation I cannot connect to my computer with the USB cable. I keep getting a message that the software was not installed..Then a message comes up that says.."MTP USB Device..Device unplugged..I know it's plugged in.. Help Please



Offline nexusNovice

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Re: Cannot connect to computer
« Reply #1 on: August 31, 2013, 12:11:48 AM »
Are you using the usb cable that came with the Nexus? It will have Asus marked on one of the ends. If not, use that one and try again. I had a lot of connection problems when I used non Asus usb cables.

Offline bjs229

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Re: Cannot connect to computer
« Reply #2 on: August 31, 2013, 02:47:48 AM »
Sounds like it might be a  driver problem. Couldn't hurt to install one of the root toolkits as they have the driver packs you need.
Look up Skippen or Wugfresh.

Sent from my Nexus 7 using Tapatalk 4

Offline JayJ

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Re: Cannot connect to computer
« Reply #3 on: August 31, 2013, 04:59:57 AM »
You could try going into device manager on your PC with the Nexus connected and checking whether any drivers are installed?
I connected my brand new 2nd Gen Nexus 7 to my laptop to root yesterday, all drivers installed fine....

Sent from my Nexus 7 using Tapatalk 4

Nexus 5 stock rooted 4.4 Franco kernel

Nexus 7 FHD stock rooted 4.4

Offline SullyEx

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Re: Cannot connect to computer
« Reply #4 on: August 31, 2013, 01:38:53 PM »
I had a similar issue but my Nexus 7 2013 16GB model would not show up in explorer either. In the device manager the Nexus 7 had the yellow question mark triangle icon. I uninstalled it in the device manager, unplugged it, plugged it back in and it loaded the driver properly.

The following might help.

Determining whether the Nexus 7 uses the MTP or PTP connection is done by following these steps:
At the Home screen, touch the All Apps button.
Open the Settings app.
Choose Storage.
Touch the Menu icon button, and then choose the command USB Computer Connection.
The two options are MTP and PTP.
Ensure that thereís a check mark by the Media Device (MTP) option.
Touch the Home navigation button to return to the Home screen.
You should use the MTP connection because itís the most flexible. If you find the Nexus 7 not recognized by your Windows computer, rework these steps and choose the PTP option.

The difference between the MTP and PTP connections are in how your computer recognizes the Nexus 7. If youíve set the USB connection to MTP, the computer is fooled into thinking that the Nexus 7 is a portable media player. For the PTP connection, the PC believes the tablet to be a digital camera.

Offline Jimaz

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Re: Cannot connect to computer
« Reply #5 on: August 31, 2013, 05:13:19 PM »
Are you using the usb cable that came with the Nexus? It will have Asus marked on one of the ends. If not, use that one and try again. I had a lot of connection problems when I used non Asus usb cables.

That was my problem..The cable I was using charged it fine. I plugged in the cord that came with it, and it worked fine..Thanks for your help

Offline nexusNovice

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Re: Cannot connect to computer
« Reply #6 on: August 31, 2013, 07:13:26 PM »
Glad it helped.
I would never have believed that there was that much difference between usb cables. Wasted many frustrating hours till I discovered the problem.

Offline S.Prime

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Re: Cannot connect to computer
« Reply #7 on: August 31, 2013, 07:27:19 PM »
+1 nexusNovice, thanks for taking the time to share your knowledge

Sent from my Nexus 7 using Tapatalk 4

IT Service Professional - I just want a device to be productive.

Offline bjs229

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Re: Cannot connect to computer
« Reply #8 on: August 31, 2013, 09:28:44 PM »
Can someone explain what makes the Nexus cable different?

Sent from my Nexus 7 using Tapatalk 4


Offline nexusNovice

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Re: Cannot connect to computer
« Reply #9 on: September 01, 2013, 02:37:57 AM »
+1

 


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