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Author Topic: Updating Issue and Concern  (Read 1296 times)

Offline RichardM

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Updating Issue and Concern
« on: September 08, 2013, 07:18:16 AM »
I would be most appreciative for your opinions on my most recent issue with my new Nexus 7 2013.
When I received my new Nexus 7 I went to settings, About Tablet and checked System Updates. It showed that system was up to date.
I had 4.3.
A few days later, when checking System Update again, it displayed that a 4.3 Update was available. I chose Restart and Install.
It proceeded to install the  update, rebooted to Google and the multi-colored X but would not go to the home screen.
I called Google Play Tech Support person had my go through the steps of performing a wipe cache partition. This did not solve the problem.
We tried a couple of times and still on rebooting I would get to the multi-colored X but no further.
So, the Google Play tech person made arrangements for me to return my Nexus 7 for a new replacement.
Well, I received the new replacement.
When I go to About Tablet, again it shows that a 4.3 update is available again. I am hesitant to restart and install concerned it the same thing will happen.
Important Info: my Android Version is 4.3 with Build Number: JWR66N
The tech person told me that there have been a few updates to my Build. The newest ends with a Y.
I assume the 4.3 update is for updating to the newest Y build.
Question:
Should I take the chance and Restart and Install the update and assume that the issue I had with my first Nexus 7 won't happen again or forget installing the update?
I am not sure if this is a major issue for updating with Nexus 7 or just a  coincidence.
Please Help!
RichardM
rm289b@verizon.net



Offline StewMc

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Re: Updating Issue and Concern
« Reply #1 on: September 08, 2013, 08:07:01 AM »
I would say just a coincidence and probably an issue with your first Nexus. I am on my second nexus 7 gen 2 since my first over had a problem with monitoring power.

my unit Haag's had two mm updates since I got it. Now on build JSS15Q

Sent from my Nexus 7 using Tapatalk 4

Offline RichardM

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Re: Updating Issue and Concern
« Reply #2 on: September 08, 2013, 09:44:15 AM »
Thanks for your reply.
I will wait till tomorrow to have a Google Play Support tech on the phone while I Update.
Do you know how to get to a  higher tech support person?

Offline S.Prime

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Re: Updating Issue and Concern
« Reply #3 on: September 08, 2013, 07:00:17 PM »
RichardM if you are stock Android, you should have no problem going from the Build Number ending in N to the one ending in Y. I am surprised that you did not mention that Google support suggested a factory reset,  before a replacement. That should be a standard before issuing a replacement.

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IT Service Professional - I just want a device to be productive.

Offline RichardM

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Re: Updating Issue and Concern
« Reply #4 on: September 09, 2013, 06:56:39 AM »
Thank you for your reply. I am feeling better already that updating will be fine. I will however, make sure a Google Tech Support person is on the phone when I install the update.
Thanks again,
RichardM

Offline RichardM

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Re: Updating Issue and Concern
« Reply #5 on: September 11, 2013, 03:14:14 AM »
You are not going to believe this!
With a tech person on the phone, I proceeded to restart and install the update.
It did the count down from 10 - 1 and showed Rebooting......
That is far as I can go.
The tech person suggested wiping cache clean on this second Nexus 7, as well.
Rebooted and still can't update.
They are sending another replacement Nexus 7
This will be my 3rd in a month.
I find it hard to believe, but Google Tech says, it is just a coincidence that this has happen and hopefully,
the next Nexus 7 will be Ok
RichardM

Offline bjs229

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Re: Updating Issue and Concern
« Reply #6 on: September 11, 2013, 05:15:57 AM »
Sorry to hear Richard.

Sent from my Nexus 7 using Tapatalk 4


 


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