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Author Topic: Unable to open the device  (Read 1155 times)

Offline aspedd

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Unable to open the device
« on: October 08, 2013, 01:04:31 AM »
I bought my Nexus while on holiday in the USA and it worked for a month but now will not open when I tap the screen. It just will not function though the device opens up but will not respond to my password input. I am now back in the UK and concerned that I may have to send it back to America for repair. Any suggestions?



Offline StewMc

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Re: Unable to open the device
« Reply #1 on: October 08, 2013, 08:41:32 AM »
I would try a reset of the device before I went through the hassle of sending it b back.

I can't remember the button sequence but you should be able to Google that.

Stew

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Offline S.Prime

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Re: Unable to open the device
« Reply #2 on: October 08, 2013, 07:26:55 PM »
For a factory reset, go to Settings / Backup Reset and choose factory reset. Backup your data, your device will be reset to factory state.

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IT Service Professional - I just want a device to be productive.

Offline StewMc

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Re: Unable to open the device
« Reply #3 on: October 09, 2013, 12:07:49 AM »
He can't open the device, therefore he needs to. get the sequence you press while plugging in the unit.

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Offline bjs229

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Re: Unable to open the device
« Reply #4 on: October 09, 2013, 12:37:12 AM »
From off ,Hold the power and the volume button down at the same time. I think that will bring you to recovery /menu to do a reset. Warning..You will lose some of the files that have not been backed up.

Sent from my Nexus 7 using Tapatalk 4

 


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