Unable to open the device

[aspedd]

I bought my Nexus while on holiday in the USA and it worked for a month but now will not open when I tap the screen. It just will not function though the device opens up but will not respond to my password input. I am now back in the UK and concerned that I may have to send it back to America for repair. Any suggestions?

[StewMc]

I would try a reset of the device before I went through the hassle of sending it b back.

I can't remember the button sequence but you should be able to Google that.

Stew

Sent from my Nexus 7 using Tapatalk 4

[S.Prime]

For a factory reset, go to Settings / Backup Reset and choose factory reset. Backup your data, your device will be reset to factory state.

Sent from my Nexus 10 using Tapatalk 4

[StewMc]

He can't open the device, therefore he needs to. get the sequence you press while plugging in the unit.

Sent from my Nexus 7 using Tapatalk 4

[bjs229]

From off ,Hold the power and the volume button down at the same time. I think that will bring you to recovery /menu to do a reset. Warning..You will lose some of the files that have not been backed up.

Sent from my Nexus 7 using Tapatalk 4