2013 Nexus 7 Discussion Forums (2nd Generation, Nexus 7 FHD, Nexus 7.2) > New Nexus 7 Audio/Video Help (2nd Gen)

A Working Video Recorder App?

<< < (2/3) > >>

bjs229:
Have you tried uninstalling the app and just trying the built in video camera app?

Tapatalk Pro paid three times version.

yetanother1:
I considered removing the camera app but I paid for it.  I'm a newbie, so I was afraid that I'd have to pay for it again upon reinstall.  I'm not sure how the Google Play store works.

(I just educated myself - found out that I don't have to pay for it again!  Good news
https://support.google.com/googleplay/answer/113410?hl=en-CA )

Will try the uninstall tomorrow and report back

yetanother1:
I had a few minutes and unistalled Camera Zoom FX and Nexus 7 Video Camera.  Powered off the system and back on.
I then reinstalled Nexus 7 Video Camera - still didn't work, same message.

I then installed Nexus 7 Camera (the "official" camera app) and it gave the message "Unfortunately, Camera has stopped".  So now even the simple camera doesn't work  :(

bjs229:
Sounds like you need to reset the whole system. Wipe. You will lose data so backup what you can.

Sent from my Nexus 7

yetanother1:
Thanks for your efforts! I emailed Google's Nexus support and was pleasantly surprised to get a response.  Here is part of what they said:

If your device is having camera issues, it could be an issue with a 3rd party app or something else that was installed. Here are three steps to stop the camera app from working improperly:

Step 1: Check for system updates and app updates.
- To update the OS, go to 'Settings' > scroll down to 'System' > click 'About phone' (or tablet) > click 'System updates'.
- To update apps, visit the Google Play Store app.

Step 2: Try using the device in safe mode (and uninstalling apps in safe mode). [ http://www.gottabemobile.com/2012/08/02/how-to-boot-the-google-nexus-7-tablet-in-safe-mode/ ]
- Hold the Power button while the device is already on to get the "Power off" option.
- Press and hold "Power off".
- Select "OK" to reboot into safe mode.
- To uninstall an app, go into "Settings" and then under the heading "Device" select "Apps".
- Select your installed apps and there will be an option to uninstall.

- To exit safe mode, power off the device normally and start it back up normally.

Step 3: Perform a Factory Data Reset

**NOTE that all of your personal information will be removed from the device. Please backup all of your information first.**
[ Here is one suggestion how http://www.dummies.com/how-to/content/how-to-back-up-your-nexus-7-information.html ]
- Go to Settings > Backup & reset.
- Select Factory data reset.
- Select Reset tablet.
- If your device is password protected, you'll be prompted to enter your Pattern, PIN, or Password.
- Device Erase everything to confirm.

Navigation

[0] Message Index

[#] Next page

[*] Previous page