January 20, 2018, 01:02:54 PM


Author Topic: Help getting started  (Read 973 times)

Offline tessav

  • Newbie
  • *
  • Posts: 1
  • Popularity: 0
    • View Profile
Help getting started
« on: December 16, 2013, 05:15:28 PM »
I connected easily to google and then my own virgin email. But there was a problem and after taking it back to John Lewis, they set it back to factory settings. They connect to JL wifi in store but since then every time I try to connect to google it says googles is not available at the moment. This has been going on for hours and I can connect via my computer. Do I need to return it again?

Offline S.Prime

  • PM if You have a Forum Issue
  • Global Moderator
  • Hero Member
  • *****
  • Posts: 2017
  • Popularity: 80
  • Galaxy S3-TPT-HTC Flyer-Nexus 7 & 10-Rooted 100%
    • View Profile
Re: Help getting started
« Reply #1 on: December 16, 2013, 06:18:50 PM »
With the minimal information that we have and with no knowledge of why you returned it initially, first verify that you are connected to your home WiFi source by selecting "Settings" and tapping WiFi. If you are connected to your WiFi, then try to browse the internet with Chrome. Failing on connecting to your WiFi or the internet, would warrant a return to the retailer for verification of internet and Google account access.
IT Service Professional - I just want a device to be productive.


* Top Boards

* 'Like' And 'Follow' Us!

* Top Posters

bjs229 bjs229
2682 Posts
JayJ JayJ
2100 Posts
S.Prime S.Prime
2017 Posts
Babyfacemagee Babyfacemagee
1264 Posts
matt matt
936 Posts
birdastrompgman birdastrompgman
840 Posts
loociddreemr loociddreemr
708 Posts