Hello from Central Florida

[katherold]

We are new owners of Nexi 7... yes, plural. Our local Sam's club had them in stock, so purchased one on Sunday. Meanwhile had one ordered (Sunday, also)  through Staples online... it arrived today!
DH, in his infinite wisdom, put a password on "his" tablet, then promptly forgot the password!  I have spent all day trying to do a factory reset, but so far have not been able to get through all the steps successfully.
The little bit of time we were able to play with the tablet, we loved it... fast! smooth! great resolution for reading ebooks... downloaded Kindle reader with no problem. That's about as far as we got.
Currently on hold with Nexus 7 for support to figure out reset...feel free to suggest any ideas

[spungeworthy]

What part do you get stuck at and do u have a link to the method you used?

[bigboss]

Congrats and welcome to the club!

Can you post what finally got you in? I always thought that I can login using google credentials if I forget the security code/gesture. Never been there.

[Babyfacemagee]

Please post this question in the 'help' board.  Thanks. 

[katherold]

For information's sake, I am following directions from nexus support site:

http://support.google.com/nexus/bin/answer.py?hl=en&answer=2668187&topic=2665203&ctx=topic

I cannot get past step 3, I never see the android with the red triangle 

1.If your tablet is on, power it off. done
2.Press and hold Volume Up + Volume Down + Power until the device powers on. You should see an image of an Android lying on its back. done
3.Press Volume Down twice, until the screen says "Recovery mode." done
4.Press Power to restart into "Recovery mode." I do this and the screen changes to black with white "Google" You should see an image of an Android with a Red triangle after a few minutes. have waited up to 15 minutes, maybe "few" minutes is more than that??
 5.While holding down Power, tap Volume Up
 6.Use the volume keys to scroll to "wipe data/factory reset" and press Power to select it
 7.Scroll down to "Yes - erase all user data" and press Power to select it

I have posted to the help forum here and gotten helpful replies, that basically suggest the above steps and/or changing the gmail account password, but I am pretty certain that password is totally separate from the tablet.

I have also called Nexus support and was on hold for 25 minutes before I was disconnected.
And I emailed Nexus support, but haven't received a response yet.

Thanks for the replies, suggestions, and offers of assistance. I am still open to any more ideas.

[spungeworthy]

The same thing happened to me. What you need to do is reboot ur N7 by holding the volume down and the power button only for 10 seconds.
It will reboot
once rebooted you need to go to the play store and download ROM manager.
After ROM manager is installed you will be able to reboot into recovery by selecting that option on the first page of the app
Problem solved ; )

[spungeworthy]

This assuming you can still download from play store...

[katherold]

what would the reboot look like? When I press vol down and power, the lying down android comes on the screen in less than 10 seconds, and I'm back to where I started Sorry to sound like a newb, but this just isn't making sense to me. I am going to continue this thread in the help board so all conversation will be in only one, and the correct, place.