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Author Topic: loose backplate  (Read 1484 times)

Offline joterzi

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loose backplate
« on: January 18, 2014, 02:02:39 AM »
Hello I received my nexus 7 2013 3 weeks ago and it has a horrible loose backplate it creakes really bad while in use. Has anyone else had this problem? Will Google replace? Thank you!
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Offline S.Prime

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Re: loose backplate
« Reply #1 on: January 18, 2014, 10:24:49 AM »
The back is secured by snap catches. If the back will not snap securely to the tablet, contact your purchase location for a replacement.
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Offline joterzi

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Re: loose backplate
« Reply #2 on: January 18, 2014, 01:57:36 PM »
I've written them mulitiple times now and they are completely neglecting to help me. Worst case scenario is this something that best buy could fix?
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Offline S.Prime

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Re: loose backplate
« Reply #3 on: January 18, 2014, 04:07:52 PM »
You need to contact your point of purchase. If you purchased from BesBuys then that is your contact point, if you purchased from Google, then call Google technical support.

Sent from my SCH-I535 using Tapatalk

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