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New Nexus 7 Help (2nd Gen) / screen freezes required hard reboot (long hold of power button)
« on: September 27, 2013, 12:50:40 PM »
I ordered the Nexus 7 2 days before it was to be released – got it promptly from Amazon. Worked great until android 4.3, then started freezing multiple times a day. Did a reset, no help.
Sent it in over 3 weeks ago, Asus sent it back with the EXACT SAME PROBLEM. I started using it today at 10 and by 10:30 it froze (hard reboot required) – called DAVID at asus who says they tested it, factory reset (back to 4.2) tested again and everything ok. David would NOT give me an employee number or anything - WHAT ARE YOU HIDING ASUS?
Connection went bad and called back – Andrew says there is no DAVID at his call center. Then he says they replaced my touchscreen, to which I said, David said otherwise, and I don’t think you did anything, just as David said. They won’t preship a new one (I offered a credit card), so I said what do I do for a replacement in the mean time? NOTHING – I asked Andrew why don’t I just sell this on craigslist and buy a Samsung? He had no answer or solution. I’m not the only one with this problem – what is the deal? NO ONE has any answers.
Tweeted Asus, AsusUsa, and Google, got one response requesting an email be sent to Asus, which I did hours ago.
I've looked on other forums, this is a COMMON problem that others are having, and they have NO CLUE what to do about it. Ideas, suggestions?
Sent it in over 3 weeks ago, Asus sent it back with the EXACT SAME PROBLEM. I started using it today at 10 and by 10:30 it froze (hard reboot required) – called DAVID at asus who says they tested it, factory reset (back to 4.2) tested again and everything ok. David would NOT give me an employee number or anything - WHAT ARE YOU HIDING ASUS?
Connection went bad and called back – Andrew says there is no DAVID at his call center. Then he says they replaced my touchscreen, to which I said, David said otherwise, and I don’t think you did anything, just as David said. They won’t preship a new one (I offered a credit card), so I said what do I do for a replacement in the mean time? NOTHING – I asked Andrew why don’t I just sell this on craigslist and buy a Samsung? He had no answer or solution. I’m not the only one with this problem – what is the deal? NO ONE has any answers.
Tweeted Asus, AsusUsa, and Google, got one response requesting an email be sent to Asus, which I did hours ago.
I've looked on other forums, this is a COMMON problem that others are having, and they have NO CLUE what to do about it. Ideas, suggestions?
