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Author Topic: Customer Service from BSCstore!  (Read 1278 times)

Offline Rabbit

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Customer Service from BSCstore!
« on: December 21, 2012, 07:22:49 AM »
Recently ordered a Moko case for my Nexus 7 from BSC.  Arrived in a couple of days.  Was very pleased until I realized I couldn't use my tablet with the cover folded against the back.  It would auto shut off.  (ref: thread in "Accessories")
I emailed them last night and found the following response this a.m.  Couldn't ask for more.  Hope some find this info helpful.

I am really really sorry for the experience. We will ship a replacement
case soon and there is no need to ship the defective case back ( it
could be missing the magnetic shield in the back cover) . You may
disable the auto on/off function on your current CASE by taking the
magnet out of  the case. It is embedded inside of the front
cover under the hand strap. You may need a sharp knife to accomplish
the task and then seal the opening with some
tape.  This way you can use the case as a layover case before the new
one arrives.
 
And again,  we apologize for all the inconvenience.
 
Regards,Jim
"



 


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