November 21, 2017, 04:43:22 PM

collapse

Author Topic: Nexus 4 not booting and flashing Red LED...  (Read 6901 times)

Offline JayJ

  • Android Jedi
  • Global Moderator
  • Hero Member
  • *****
  • Posts: 2100
  • Popularity: 73
  • Long term Android fan, long term A**le hater!!
    • View Profile
Nexus 4 not booting and flashing Red LED...
« on: January 14, 2013, 08:52:31 AM »
I think I'm jinxed.....

I was working nights last night and at around 3:30am I was using my Nexus 4, it had 25-30% battery remaining and the screen went out. I pressed the power button but nothing happened so I tried again this times a little longer but still nothing so after half a dozen attempts I long pressed the power button hoping it would boot but nothing...
I tried to boot holding volume down and power, I tho boot holding both volume up and down and power but still nothing so I plugged my Nexus 4 into the AC adapter, the LED started to blink red??
I tried booting again with the power cable plugged, I tried holding combinations of the buttons whilst plugging in the micro USB but still nothing other than the flashing LED.

Now I was starting to be concerned so I Googled "nexus 4 red flashing LED", I found several posts on different forums suggesting that the battery was critically low but as above it was 25-30% when I picked it up and I received no 15% warning. The consensus was that some had success after leaving the Nexus 4 to charge some considerable time whereas others had received replacements from Google.
I left my Nexus 4 on charge whilst at work, approx 1-1hr 30minutes and still it would not boot. I got home called Google support and it was confirmed it was a battery issue.
The support agent ran through a few procedures to try getting my Nexus 4 to boot but we were unsuccessful.

Now this is what I don't get, my Nexus 4 is less than a month old and I assumed it would be replaced under warranty and that is what Google support told me but I expected it to be done there and then on the phone but I was told she would get the start a replacement procedure, passing this on to another department and asked me to leave the device to charge for next two hours. She also stated I would receive an email, if my Nexus 4 booted normally after the further two charge time to reply to the email and the replacement procedure would be cancelled.
Firstly I was under the impression as above, that warranty claims were handled during the phone call, not later by another department and secondly after a further four hours of charging my Nexus 4 will still not boot and the LED is still blinking red....

I have now replied to said email, stating the whole scenario and that after an extended period of charging my Nexus 4 still will not boot. Waiting for a reply....


Sent from my Nexus 7 using Tapatalk HD
« Last Edit: January 14, 2013, 09:02:39 AM by JayJ »


Nexus 5 stock rooted 4.4 Franco kernel

Nexus 7 FHD stock rooted 4.4

Offline fxsarge

  • Hero Member
  • *****
  • Posts: 535
  • Popularity: 15
    • View Profile
Re: Nexus 4 not booting and flashing Red LED...
« Reply #1 on: January 14, 2013, 10:50:39 AM »
That stinks J. Hope all goes well.

Offline bjs229

  • Global Moderator
  • Hero Member
  • *****
  • Posts: 2682
  • Popularity: 47
    • View Profile
Re: Nexus 4 not booting and flashing Red LED...
« Reply #2 on: January 14, 2013, 11:41:58 AM »
Sorry to hear Jayj.

Sent from my Nexus 7 using Tapatalk 2

Offline MrFound

  • Full Member
  • ***
  • Posts: 187
  • Popularity: 0
    • View Profile
Re: Nexus 4 not booting and flashing Red LED...
« Reply #3 on: January 14, 2013, 12:01:20 PM »
so sorry! it's messed up that it doesn't even go in recovery mode... a battery stats wipe would have probably helped

Sent from my Nexus 7 using Tapatalk HD

Offline JayJ

  • Android Jedi
  • Global Moderator
  • Hero Member
  • *****
  • Posts: 2100
  • Popularity: 73
  • Long term Android fan, long term A**le hater!!
    • View Profile
Re: Nexus 4 not booting and flashing Red LED...
« Reply #4 on: January 14, 2013, 02:06:29 PM »
From what I've read and from the customer support person I spoke to, Google know about this. It's been plugged nearly all day and still the LED is blinking and it won't boot...

Just waiting for Google to get back to me. :(

Thanks for the kind words guys, appreciate it. :)

Sent from my 32GB Nexus 7 using Tapatalk HD
Nexus 5 stock rooted 4.4 Franco kernel

Nexus 7 FHD stock rooted 4.4

Offline fxsarge

  • Hero Member
  • *****
  • Posts: 535
  • Popularity: 15
    • View Profile
Re: Nexus 4 not booting and flashing Red LED...
« Reply #5 on: January 14, 2013, 06:10:16 PM »
Well at least you have a N4 :-(  even if it doesn't work..... Stupid gNex. I just had to do a factory reset, Bluetooth is totally and utterly broken.....

Sent from my Nexus 7 using Tapatalk HD

Offline JayJ

  • Android Jedi
  • Global Moderator
  • Hero Member
  • *****
  • Posts: 2100
  • Popularity: 73
  • Long term Android fan, long term A**le hater!!
    • View Profile
Re: Nexus 4 not booting and flashing Red LED...
« Reply #6 on: January 14, 2013, 07:54:44 PM »
Yeah I have a Nexus 4 but all it's good for atm is a glittery backed red flashing paper weight...:(

Sent from my 32GB Nexus 7 using Tapatalk HD
Nexus 5 stock rooted 4.4 Franco kernel

Nexus 7 FHD stock rooted 4.4

Offline bjs229

  • Global Moderator
  • Hero Member
  • *****
  • Posts: 2682
  • Popularity: 47
    • View Profile
Re: Nexus 4 not booting and flashing Red LED...
« Reply #7 on: January 14, 2013, 08:02:35 PM »
Damn.  If you can't fix this thing who can?

Sent from my Nexus 7 using Tapatalk 2

Offline JayJ

  • Android Jedi
  • Global Moderator
  • Hero Member
  • *****
  • Posts: 2100
  • Popularity: 73
  • Long term Android fan, long term A**le hater!!
    • View Profile
Re: Nexus 4 not booting and flashing Red LED...
« Reply #8 on: January 14, 2013, 08:29:12 PM »
Just received an RMA email from Google, does this mean they're sending a replacement because I have 21 days to return this?

Sent from my 32GB Nexus 7 using Tapatalk HD
Nexus 5 stock rooted 4.4 Franco kernel

Nexus 7 FHD stock rooted 4.4

Offline MrFound

  • Full Member
  • ***
  • Posts: 187
  • Popularity: 0
    • View Profile
Re: Nexus 4 not booting and flashing Red LED...
« Reply #9 on: January 15, 2013, 01:25:17 AM »
call them and see ;)

Offline JayJ

  • Android Jedi
  • Global Moderator
  • Hero Member
  • *****
  • Posts: 2100
  • Popularity: 73
  • Long term Android fan, long term A**le hater!!
    • View Profile
Re: Nexus 4 not booting and flashing Red LED...
« Reply #10 on: January 15, 2013, 06:48:27 AM »
The RMA email includes a direct link to Google Wallet with a Nexus 4 in the basket, only downside is they put an authorisation for 279.99GBP on my Debit Card...

Anyway my replacement is ordered, delivery says less than a week. Grrrr

Sent from my 32GB Nexus 7 using Tapatalk HD
« Last Edit: January 15, 2013, 12:55:58 PM by JayJ »
Nexus 5 stock rooted 4.4 Franco kernel

Nexus 7 FHD stock rooted 4.4

Offline MrFound

  • Full Member
  • ***
  • Posts: 187
  • Popularity: 0
    • View Profile
Re: Nexus 4 not booting and flashing Red LED...
« Reply #11 on: January 15, 2013, 12:16:06 PM »
do u have to send yours back?

Sent from my Nexus 7 using Tapatalk HD

Offline JayJ

  • Android Jedi
  • Global Moderator
  • Hero Member
  • *****
  • Posts: 2100
  • Popularity: 73
  • Long term Android fan, long term A**le hater!!
    • View Profile
Re: Nexus 4 not booting and flashing Red LED...
« Reply #12 on: January 15, 2013, 01:00:11 PM »
Yeah, included in the RMA email is a PDF returns authorisation form which I package up with the defective Nexus 4 and in the package when my replacement arrives will be a returns label. I then just need to arrange collection with TNT.

My only concern now is that I can't wipe my Nexus 4 and its got my stuff on it... ???

Sent from my 32GB Nexus 7 using Tapatalk HD
Nexus 5 stock rooted 4.4 Franco kernel

Nexus 7 FHD stock rooted 4.4

Offline MrFound

  • Full Member
  • ***
  • Posts: 187
  • Popularity: 0
    • View Profile
Re: Nexus 4 not booting and flashing Red LED...
« Reply #13 on: January 15, 2013, 01:44:52 PM »
i hope u don't have anything "sensitive" on that phone.

Sent from my Nexus 7 using Tapatalk HD

Offline JayJ

  • Android Jedi
  • Global Moderator
  • Hero Member
  • *****
  • Posts: 2100
  • Popularity: 73
  • Long term Android fan, long term A**le hater!!
    • View Profile
Re: Nexus 4 not booting and flashing Red LED...
« Reply #14 on: January 15, 2013, 01:50:25 PM »
Depends what you call sensitive... I have four email accounts/logged in and not including Gmail, family pictures, cloud storage accounts/logged in and of coarse the obligatory porn...  :-\

Sent from my 32GB Nexus 7 using Tapatalk HD
Nexus 5 stock rooted 4.4 Franco kernel

Nexus 7 FHD stock rooted 4.4

 


* Top Boards

* 'Like' And 'Follow' Us!

* Top Posters

bjs229 bjs229
2682 Posts
JayJ JayJ
2100 Posts
S.Prime S.Prime
2017 Posts
Babyfacemagee Babyfacemagee
1261 Posts
matt matt
936 Posts
birdastrompgman birdastrompgman
840 Posts
loociddreemr loociddreemr
708 Posts