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Author Topic: It's locked up and won't hard reset  (Read 2414 times)

Offline kerensa

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It's locked up and won't hard reset
« on: August 07, 2012, 07:42:19 AM »
A couple of days ago my Nexus appeared to be switched off. I restarted it and it came up with the "Type password to decrypt data" message.

Now I had never set this option, so I was confused, but I tried a bunch of passwords, all to no avail.

So I thought I'd bite the bullet and hard reset it.

I pressed power and vol up/down and up popped an image of the robot on its back, together with the Start and up/down arrows. So far so good.

But then I realised that none of the buttons would work.

I repeated this a couple more times and finally I got the option to start the reset.

Screen switches to the Google logo and stays there - forever.

I've now run out of options. Anyone else seen this and got through it.

btw I've not rooted it, or installed any other dev tools on it.

Thanks



Offline birdastrompgman

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Re: It's locked up and won't hard reset
« Reply #1 on: August 07, 2012, 08:58:58 AM »
Try support.google.com/nexus

The first thing it says to try is holding the power button for several seconds.  Have you tried that yet?
« Last Edit: August 07, 2012, 09:04:01 AM by birdastrompgman »
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Offline S.Prime

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Re: It's locked up and won't hard reset
« Reply #2 on: August 07, 2012, 09:13:23 AM »
Hold the power button down for 45 seconds and your tablet should reset.
IT Service Professional - I just want a device to be productive.

 


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